Customer Satisfaction Is Our Aim
I couldn’t be happier with the work Regency and his lads have done, it has transformed my house, not only aesthetically, but has also insulated and water proofed, resolving some damp issues that occurred due to the poor pointing that did exist.
From the word go the chaps at Regency were adamant professionals, their work ethic second to non, working through rain, wind, sub-zero temperatures and weekends without any complaints.
The chaps who attended the job were always very polite and courteous, nothing was taken as granted, they would always check before using, moving or changing anything around the property, and despite my invitation would never enter the house without knocking even to retrieve their own equipment.
At all times they remained conscious of any mess, it was by far the tidiest building site I have ever seen, every thing was packed up at the end of the day and when the job was finished other then the magnificent change to the house, you would never know they had been.
The work itself was simply outstanding, and well planned, if the weather wasn’t right for one thing then work would be concentrated elsewhere rather then trying to rush it in incorrect conditions, and even when they were caught out once by the weather (and some paint washed off), they were back on the Sunday and not only repainted but cleaned all around the house where the paint had run. This would mean the house would be in several different stages at any one time but it was brilliantly managed and ensured work could continue at all times.
Their drive for an excellent finish gave me huge confidence that the end product would be flawless, and Regency performed a number of “finishing touches”, including repointing/painting/cabling, that was outside of their contractual obligations but Regency has a real passion for a excellent job, not just getting finished and as such not a stone was left unturned to achieve an excellent result.
I simply cannot recommend Regency enough, every time I come home from work I am still amazed at how good the house looks, and even now, weeks later having been all around the house there is not a single flaw in what they have done and no little bits for me to finish off, touch up, or tidy away. Outstanding.
Mr Wright-Wyke, Bradford.
Having just had our cottage treated with a Regency Protective Wall Coating, we can recommend the Company without reservation.
From shabby, deteriorating pebbledash to three sides, our cottage has been transformed beyond recognition and the work has been much admired and praised by neighbours and passers-by.
We cannot speak too highly of the professional way in which the work was undertaken and the attention to detail was second to none.
We were kept fully informed at all stages as the work progressed and, on completion, all was left clean and tidy with any rubbish being removed from site.
We were fortunate enough to have Shane (the Gaffer), and Ian carrying out the work. They arrived punctually, put in long hours, were attentive to any needs we had and were always polite and courteous. It was a pleasure to have them on site.
Mrs Mace, Derbyshire.
Just to let you know how very pleased my wife and I am with the job you did on our wall. We would have no hesitation in recommending your company to anyone who may ask us who did such a good job. A big THANK YOU once again. As you know we have further work to be done & look forward to seeing you again very soon.
Yours most sincerely
Thurston & Pilar – Ashton, Kent
We are absolutely delighted with the job done by Shane and Ian from Regency. We’ve had a lot of work done in the house historically but never had the pleasure of working with such thoughtful and professional people before. From the first day they made every effort to be as unintrusive as possible; they were friendly and well informed and always took the trouble to keep us updated on the progress of the work. They were also extremely adaptable and gave helpful advice about other cosmetic elements of the house exterior, which were much appreciated.
Shane and Ian obviously take great pride in their work and this is evident in the quality and finish of the job – we’ve already had passers by remarking on the quality of the work and the difference it has made to the Chapel. Once the job was finished they cleaned up carefully and thoroughly which we are grateful for. I know that the hard work and expertise of them both will ensure the house looks incredible for years to come and I have no hesitation whatsoever in recommending them and the Regency products to others. Thank you.
T Farr & D Ireland, Rugby
This is just a quick but sincere message to say thanks to Shane and the Regency Team for the fantastic service in our hour of desparate need.
After months ( years actually ) of disappointment and despair at the hands of another company ( Wall Rendering Solutions ) Shane visited within 24 hours of our call for help.
He undertook a comprehensive assessment of our problems ( caused by previous poor workmanship ) and gave a reasonable quote for the work.
The job was done within a week ( which we thought was exceptional and involved some understanding on the part of other customers ) to Shane’s usual high standard so our problem was solved. We cannot thank you enough.
All best wishes,
Mike & Libby-Collingham, Notts
I am writing to express our grateful thanks for all the hard work and effort you have put into the rendering of our bungalow. We are delighted with teh quality of the workmanship and the appearance of our hom has been totally transformed.
Thank you also for leaving our surrounding paths and drive in a clean state and for your politeness throughout the ten days you were working here.
You will be pleased to know that several of our neighbours have said that everything looks great and that on Saturday morning when the postman came (who we do not know personally, as he is new on the round), he said, and I quote, “your bungalow looks amazing”.
We have decided to leave the base of the walls grey as the general consensus of opinion is that it looks great as it is, but thank you for your offer to return and change them to the usual black. Thank you for the laminated 15 year guarantee which arrived a couple of days ago.
Thank you once again Shane for a job well done
Rita Slater (Mrs) – Lytham St Annes
I would like to express my satisfaction with the work that you have carried our on my house and coach house. The standard is very high and the finish is excellent.Your staff have been most helpful and polite and I would have no hesitation in recommending your company to anyone
Michael Plows – Bull Bay, Anglesey